Automation reference
Email Templates
1
Welcome Email
Sent after completing the questionnaireSubject
We found your matches, [first name]
Hi [first name], We're glad you're here. We know reaching out takes courage, and we want you to know — that courage doesn't go unnoticed. We've found [number] therapists who we think could be a great fit for you based on what you shared. Each one has recorded a short intro video so you can get a feel for who they are before you reach out. Take your time. Watch their videos. Trust your gut. There's no rush. [Link to view matches] When you're ready, you can book a free 15-minute consult with any of them. No pressure, no obligation. Just a conversation to see if it feels right. You're not alone in this. We're here whenever you need us. With care, The Truer Therapy Team Love. Harmony. Gratitude. Peace.
2
Consult Reminder
Sent 1 hour before consultSubject
Your consult with [therapist name] starts soon
Hi [first name], Just a gentle reminder — your free 15-minute consult with [therapist name] starts in about an hour. [Link to join consult] A few things to know: - This is just a conversation. No pressure to commit to anything. - Come as you are. You don't need to prepare. - If you need to reschedule, that's completely okay. We're rooting for you. Warmly, The Truer Therapy Team
3
Therapist Welcome
Sent when a therapist joinsSubject
Welcome to Truer Therapy, [therapist name]
Hi [therapist name], Welcome to Truer Therapy. We're honored to have you. You joined a platform that exists for one reason — to help people who are hurting find the person who can help them heal. We believe your work is sacred, and we built this platform to treat it that way. Here's what to do next: 1. Complete your profile — add your bio, specialties, approach, and session pricing 2. Record your 60-second intro video — this is how someone decides if you're the one. Be yourself. 3. Set your availability — let people know when they can book with you [Link to complete profile] We'll start matching you with clients as soon as your profile is complete and verified. If you have any questions, we're here. Just reply to this email. With gratitude, The Truer Therapy Team Love. Harmony. Gratitude. Peace.
4
No Match Follow-Up
Sent if user hasn't booked after 7 daysSubject
Still here for you, [first name]
Hi [first name], We noticed you haven't booked a consult yet, and we wanted to check in. Finding the right therapist is a big deal. It's okay to take your time. But if something didn't feel right about your matches — or if you're not sure what to do next — we're here to help. You can: - Revisit your matches anytime: [link] - Adjust your answers to get new matches: [link] - Reply to this email and we'll personally help you find someone You took the brave step of reaching out. Don't stop now. The right person is out there, and we'll help you find them. With care, The Truer Therapy Team
5
Therapist Verified
Sent when credentials are confirmedSubject
You're verified — welcome to Truer Therapy
Hi [therapist name], Good news — your credentials are verified and your profile is now live on Truer Therapy. You're officially part of the platform. Clients can now find you through our matching process, watch your intro video, and book a free consult directly with you. A few reminders: - Keep your availability updated so clients can book with you - Your intro video is your strongest tool — if you want to re-record it, you can anytime - You set your own rates and keep 100% of what you earn If you ever need anything, just reply to this email. We're in your corner. Welcome aboard. Let's help people heal. With gratitude, The Truer Therapy Team
