How we match you.
No algorithm pretending to know you. Just honest questions, real answers, and people who care.
It starts with you
The questionnaire isn't a clinical intake form. It's not a checklist of symptoms. It's a few honest questions about what you're going through, who you feel safe with, how you want to be supported, and what feels manageable for you. Every question is written to be answered by a human, not a patient.
What we ask
What we ask you
What's weighing on you
We ask what you're carrying. Not to diagnose you — to understand you. Grief, anxiety, a relationship falling apart, a fog you can't get out of. Whatever it is, name it. There's no wrong answer.
Who you feel safe with
Some people feel safer opening up to a woman. Some to a man. Some to someone non-binary. Some don't care. We ask because feeling safe is the foundation of everything.
How you want to be supported
Do you want someone to hold space and just listen? Someone to give you practical tools? Someone to help you go deep and find the root? Or someone to help you figure that out? Your answer shapes who we match you with.
What feels manageable
Therapy shouldn't be a financial burden. We ask your budget so we can match you with therapists who fit — including those who offer sliding scale pricing. You're not limited by what you can pay.
How the matching works
What happens with your answers
We take what you tell us and look for therapists whose specialties, approach, and style align with what you need. We don't auto-pick one person. We show you 3-5 options — because the final decision is always yours. You watch their videos. You read their words. You trust your gut. That's how it should be.
Why video
Why we show you video
A 60-second video tells you more about a therapist than a page of credentials ever could. You can see how they talk. Whether they're warm or direct. Whether they feel like someone you could open up to. That's not something a bio can capture. So we ask every therapist to record one — and we put it front and center.
The consult
The free 15-minute consult
Once you pick someone, you book a free 15-minute call. No commitment. No pressure. Just a conversation to see if it feels right. If it's a fit, you start. If it's not, you come back and try someone else. We're not going anywhere.
If it's not a fit
What if it doesn't work out?
That's okay. It happens. Sometimes the first person isn't the right one — and that's not a failure, it's part of the process. You can come back, adjust your answers, and meet new matches. We'll keep helping until you find the person who stays. That's what Truer means.
